Trigger Actions

Trigger Actions

Trigger Actions are components that initiate specific system behaviours within your chatflow. They allow your bot to perform actions beyond simple message exchange.

Available Trigger Actions

  • Live Chat — Transfer the conversation to a human agent
  • ChatGPT — Activate AI-powered responses
  • Assign Chat — Route conversations to specific team members using Round Robin or department-based assignment
  • If/Else Branch — Create conditional logic based on visitor data or responses
  • Redirect — Connect to another chatflow within the same bot

Each trigger action can be configured with custom parameters. See the Components in Chatflow guide for detailed configuration instructions.

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