General Settings

General Settings

Configure general settings for your chatbot to control its behaviour, appearance, and data collection preferences.

How to Access General Settings

  1. Navigate to the Bots section
  2. Select your website bot
  3. Click Settings to access the General tab

Message Customisation

Configure messages that your visitors see:

  • Waiting Message — Set the expected response time (e.g., “Usual reply time: 2 to 3 minutes”)
  • Unavailability Message — Display when support is offline

Interface Preferences

  • Language — Select the chatbot’s display language
  • Timezone — Set the time reference used for chatbot availability, working hours, and time-based automations

Chat Features

  • Toggle chatbot status (active/inactive)
  • Enable incomplete response delivery
  • Invalidate cache to refresh data
  • Customise chat history display
  • Configure sound settings for pop-ups and messages

Data Collection

  • IP and Device Information — Enable capture for analytics
  • URL Source Tracking — Monitor campaign performance and understand visitor intent
  • Whitelabel — Toggle to remove platform branding

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