FAQs

FAQs

Add frequently asked questions and their answers to train your chatbot. This ensures accurate, consistent responses to common customer queries.

How to Add FAQs

  1. Navigate to Bots and select your bot
  2. Click Bot Training
  3. Select the FAQs tab
  4. Click Add FAQ
  5. Enter the question and answer
  6. Add alternative phrasings if needed
  7. Save your FAQs

Tips for Effective FAQs

  • Write questions the way customers actually ask them
  • Keep answers concise and helpful
  • Add multiple variations of the same question
  • Review and update FAQs regularly based on chat analytics

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