Create Chatflow
Create Chatflow
A chatflow is the structured sequence of messages that shapes how your chatbot interacts with users. It controls the order of questions, messages, and actions throughout conversations.
How to Access the Chatflow Editor
- Navigate to the Bots section and select your chatbot
- Click the Chatflow tab
- Choose an existing flow to edit or create a new one
- Use the search bar to find bots by name if needed
Starting a New Flow
You have two options to get started:
- Import an existing flow – Use JSON files via the “Import Flow” button
- Create a fresh flow – Click “Create New Flow” and name your flow
Editing Tools
The chatflow editor provides component insertion options including:
- User input fields (name, email, phone number)
- Single-choice or multi-choice questions
- Web links
- Smart questions
- Live Chat transfers
Navigation Features
- Fit View – Centres your flow on screen
- Zoom Controls – Adjust visibility level
- Delete and Lock – Manage flow access
- Mini Map – Locate components in large flows
- Test Flow – Preview user interactions before going live
Component Management
You can add, reorder, duplicate, and delete steps using drag-and-drop functionality. Connectors link sequential messages using conditional logic or action triggers.
Completing Your Flow
Flows must conclude with an “End Chat” selection to prevent errors. Once complete, you can download chatflows and import them into other bots of the same type.