Configuring Chatbot Scenarios

Configuring Chatbot Scenarios

Chatbot scenarios define how your bot responds in different conversation situations. Configure these to ensure your bot handles various user intents effectively.

How to Access Scenarios

  1. Navigate to Bots and select your bot
  2. Go to AI Settings
  3. Open Configuring Chatbot Scenarios

What You Can Configure

  • Greeting scenarios — How the bot welcomes users
  • Fallback responses — What happens when the bot doesn’t understand a query
  • Handoff triggers — When to transfer to a human agent
  • Custom scenarios — Business-specific conversation paths

Each scenario can be customised with specific triggers, conditions, and response templates.

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