Chat Window

Chat Window

The Chat Window settings allow you to customise your chatbot’s interface appearance and functionality, creating a seamless, branded, and user-friendly chat experience.

How to Access Chat Window Settings

  1. Access the Bots section from the left sidebar
  2. Select your website bot
  3. Click Settings
  4. Navigate to the Chat Window tab

Bot Identity

Define labels for automated responses (e.g., Bot, Assistant, Support).

Live Chat

  • Enable human agent conversations
  • Set agent display names
  • Configure transfer protocols and request expiry timing
  • Customise message colours for primary, secondary, and unavailable states

User Controls

  • Allow users to restart the conversation at any time
  • Customise menu text

Additional Features

  • WhatsApp Transfer — Integration with configurable button text
  • Chat Feedback — Rating screen collection
  • Custom Input Placeholder — Customise the input field text
  • Ticketing System — Support tracking integration
  • Knowledge Base — Self-service support integration
  • Chat History — Manage clear-on-reload or restart behaviour
  • AI Response Streaming — Real-time dynamic message display

All modifications apply immediately upon clicking Save Changes.

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