Basic Configuration
Chatbot Persona
The AI Persona feature allows you to customise your chatbot’s personality traits for improved customer engagement and brand consistency.
Benefits
- Enhanced customer engagement through natural, relatable interactions
- Alignment with brand identity and communication standards
- Improved conversation effectiveness toward desired outcomes
- Personalised experiences adapted to user behaviour
Prerequisites
Integration with an AI platform (ChatGPT, Claude, Gemini, or Deepseek) is required before configuring personas.
How to Configure a Persona
- Create your chatbot first
- Access AI Settings for your chatbot
- Navigate to “Configure AI Personality”
- Disable “Let AI Manage bot’s personality as needed”
- Select “Create Persona”
Persona Configuration Options
Persona Details
Set a title, description, and photo for the persona card.
Communication Style
- Answer length and perspective selection
- Tone options (formal, joyful, sincere, etc.)
- Language detection or specific language assignment
- Formatting choices (paragraphs, bullets, numbered lists)
- Source citation toggle
- Chat history personalisation
Chat Scenarios
Customise responses for specific conversation situations.
Custom Instructions
Add direct commands the chatbot consistently follows regarding display, tone, and answer style.