Quick Replies
Quick Replies
Quick Replies are pre-written response templates that allow your agents to respond faster during live chat conversations.
How to Create Quick Replies
- Go to Settings > Quick Replies
- Click Add Quick Reply
- Enter a shortcut keyword (e.g., “/greeting”)
- Write the full reply text
- Save
How to Use
During a live chat, type “/” followed by the shortcut keyword in the message box. The full reply will be inserted automatically.