Live Chats

Live Chats

Manage real-time conversations with customers when they request human support or when the chatbot transfers the conversation.

How Live Chat Works

  1. A customer triggers the Live Chat component in the chatflow
  2. The conversation appears in your Inbox
  3. An agent picks up or is auto-assigned the chat
  4. The agent responds in real-time
  5. When finished, the agent closes the conversation

Features

  • Quick Replies — Use pre-written templates for faster responses
  • Internal Notes — Add notes visible only to agents
  • File Sharing — Send images, documents, and files
  • Chat Assignment — Transfer chats between agents
  • Contact Details — View customer info in the sidebar

Powered By Howsit