Common Errors & Troubleshooting

Common Errors & Troubleshooting

Solutions for the most common issues you may encounter when using Howsit AI.

Common Meta/WhatsApp Issues

“Add a Valid Payment Method” Error
Meta must approve and validate your payment method internally. Try a different card, verify international transactions are enabled, and wait 24-72 hours for Meta verification.

Message Failed to Send
Check if the recipient is on WhatsApp, verify the 24-hour service window hasn’t expired, use approved templates for messages outside the window, and check your account quality rating.

Approved Template Not Sending
Verify the exact template name (case-sensitive), confirm the correct language code, check all placeholders have values, and review template status in WhatsApp Manager.

Display Name Not Visible
This is usually a Meta-side issue. Disconnect and reconnect your WhatsApp bot, ask users to clear their WhatsApp cache, and wait 24-72 hours for propagation.

Access Token Expired (Error 190)
Generate a new access token from Meta Developers Dashboard, update the token in your bot settings, and convert to a long-lived token for reliability.

General Issues

Chatbot Not Appearing on Website

  • Verify the installation script is added to your website
  • Check that the script is placed before the closing </body> tag
  • Clear your browser cache
  • Check User Access settings for device/page restrictions

AI Not Responding Correctly

  • Verify your LLM provider (ChatGPT, Claude, etc.) is connected
  • Check your AI message credits
  • Review and update your training data
  • Check your chatbot persona settings

If you need further assistance, contact our support team.

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